CLIENT
SERVICES
CUSTOMER SERVICES & SUPPORT
Our Customer Services & Support combine experienced consultation with proven management strategies, to develop and implement strategies and processes, in order to win, maintain, and grow successful long-term customer relationships. We have all the necessary skills and expertise, and the business background to deliver real results.
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From the conception of your customer journey to the complete implementation of your CRM, we help other companies increase their productivity, improve customer loyalty, and stimulate growth, by using our know-how as well, as business experience.
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Tech Shot provides an intelligent solution for process management and assignment of customer service resources. Rather than just being problem solvers, our customer service agents become main players in ensuring the growth of your sales and customer satisfaction.
CUSTOMER RETENTION
We use the most advanced techniques, as well as networking, experience, professional consultants, extensive technology on-the-edge platform knowledge, presales, sales and post-sales activities to get the best results for you and to help you keep your customers loyal and engaged.
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We help your business develop and optimize sales channels to better manage customer interactions and improve the strength of your customer relationships. As a team, we combine strategic consulting skills and tested project management expertise, with proven leadership skills, to tackle your challenges and deliver real results.
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The solutions offered to customer retention are not the result of standardized project templates that are same for each client, we design a custom solution for every one of them. Our projects include a high level of strategic thought and assessment of each client’s unique situation. Tech Shot services assure a high rate of conversion and help you improve the lifetime value of your customers.
SALES & PROMOTIONS
Know your customer better -> better evaluate, understand and manage
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We guide sales, marketing and customer service professionals to unleash the full power of the processes and solutions we offer, while they focus on creating an exceptional customer experience. We work with your team to define your best sales process and document it, so everyone is operating at maximum effectiveness.
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We help you review your process and identify discontinuities and opportunities for improvement.
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This will often include:
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Mapping the sales process from end to end.
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Agreeing qualified lead definitions and lead scoring systems
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Agreeing lead lifecycle definitions
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Identifying missing sales collateral needs
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Beyond responding to the concerns of your customers, customer service is an essential activity that can generate new sales by up selling and cross-selling. It allows you to identify development or optimization opportunities and maintain an ongoing relationship with your customers. Appointing a motivated sales team that has perfect knowledge of your products will guarantee you the management of bonuses, promotions and stimulus for your customers on the spot.
Check out our other services below
BUSINESS CONSULTANCY
ONLINE MARKETING
PRODUCT MANAGEMENT
WEBSITE PRODUCTION
IT CONSULTANCY & SUPPORT
CLIENT SERVICES